Career Helpline respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect information when you use our website or contact us for guidance.
1. Information We Collect
When you use our website, contact us, or submit an enquiry, we may collect information such as your name, email address, phone number, academic or student stage, counselling requirements, institution details, and any message or information you voluntarily provide.
We may also collect limited technical information, such as IP address, browser information, and submission timestamps, where necessary for website security, functionality, and prevention of misuse.
2. How We Use Your Information
We may use the information collected to:
- Respond to your enquiries
- Process counselling requests
- Understand your education or career guidance needs
- Communicate regarding requested guidance or services
- Respond to institutional enquiries
- Maintain enquiry and communication records
- Improve our website and user experience
- Prevent spam, misuse, or unauthorized activity
- Meet applicable legal or regulatory requirements
3. Counselling and Enquiry Information
Information submitted through our Book Counselling, Contact, or Institutional Enquiry forms is primarily used to understand and respond to your request.
Please avoid submitting sensitive personal information that is not necessary for receiving guidance or contacting us.
4. Sharing of Information
Career Helpline does not sell or rent your personal information.
Information may be accessible to authorized personnel or service providers where reasonably necessary to operate the website, respond to enquiries, provide requested support, maintain security, or comply with applicable legal requirements.
5. Data Security
We take reasonable administrative and technical measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
6. Data Retention
We retain personal information only for as long as reasonably necessary to respond to enquiries, provide requested support, maintain appropriate records, resolve issues, and meet applicable legal or operational requirements.
7. Cookies and Website Technologies
Career Helpline may use cookies or similar technologies where necessary for website functionality, security, session management, and user experience.
If additional analytics, advertising, or non-essential tracking technologies are introduced in the future, this policy and any required consent mechanisms may be updated accordingly.
8. External Links
Our website may contain links to third-party websites or social media platforms. Career Helpline is not responsible for the privacy practices, security, or content of external websites. Users should review the privacy policies of those services separately.
9. Children and Students
Our guidance may be relevant to school and college students. Where a user is a minor, appropriate parental or legal guardian involvement and consent should be obtained where required.
Users should not submit unnecessary sensitive information about minors through public website forms.
10. Your Privacy Choices
Subject to applicable law, you may contact Career Helpline regarding personal information you have provided, including requests for correction, updating, access, or deletion where applicable.
Certain information may be retained where reasonably required for security, operational, or legal purposes.
11. Changes to This Policy
We may update this Privacy Policy when our website, practices, or applicable requirements change. The latest version will be published on this page.
12. Contact Us
For questions or concerns regarding this Privacy Policy or information submitted through our website, please contact Career Helpline using the contact details available on our Contact page.
Last Updated: September 2026